Effective Date: January 1, 2026
Last Updated: January 1, 2026
At Doctor Healix, we value your privacy and are committed to protecting the personal and medical information of doctors, hospitals, clinics, and patients who use our platform.
This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, mobile applications, and healthcare management services.
By using Doctor Healix services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information when you use Doctor Healix:
Personal Information
- Name
- Email address
- Phone number
- Clinic or hospital name
- Address and location
- Login credentials
Patient Information
Doctors and hospitals using Doctor Healix may store patient information such as:
- Patient name
- Age and gender
- Contact details
- Appointment details
- Medical records or treatment notes
- Prescription history
Technical Information
We may automatically collect certain technical data including:
- IP address
- Device information
- Browser type
- Operating system
- Website usage data
This information helps us improve our services and ensure system security.
2. How We Use Your Information
Doctor Healix uses collected information to:
- Provide appointment booking services
- Manage hospital and clinic operations
- Store and manage patient records securely
- Improve platform performance and features
- Send appointment reminders and notifications
- Provide customer support
- Ensure system security and prevent fraud
We only use your information for legitimate healthcare and operational purposes.
3. Data Sharing and Disclosure
Doctor Healix does not sell or rent personal data to third parties.
However, we may share information in the following situations:
- With hospitals or doctors providing medical services
- With authorized staff managing the healthcare system
- With service providers who help maintain our platform
- When required by law or legal authorities
All third parties are required to protect your information and use it only for authorized purposes.
4. Data Security
We take strong measures to protect your data including:
- Secure cloud storage
- Data encryption
- Access control systems
- Regular security monitoring
Our goal is to ensure that patient and doctor data remains safe and confidential.
5. Data Retention
Doctor Healix retains personal and medical data only as long as necessary to:
- Provide healthcare services
- Maintain medical records
- Comply with legal and regulatory requirements
Once the data is no longer needed, it will be securely deleted or anonymized.
6. User Rights
Users of Doctor Healix have the right to:
- Access their personal data
- Request corrections to inaccurate information
- Request deletion of their data where applicable
- Withdraw consent for data processing
To exercise these rights, please contact us using the information below.
7. Cookies and Tracking
Our website may use cookies and analytics tools to:
- Improve website functionality
- Understand user behavior
- Enhance user experience
You can disable cookies in your browser settings if preferred.
8. Third-Party Links
Our platform may contain links to third-party websites or services. Doctor Healix is not responsible for the privacy practices of those websites.
9. Children's Privacy
Doctor Healix services are intended for use by hospitals, clinics, and adults. We do not knowingly collect personal information from children without parental or guardian consent.
10. Changes to This Privacy Policy
Doctor Healix may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Doctor Healix
Edmond Remedis Private Limited
Nagercoil, Tamil Nadu, India
Email: info@edmondremedis.com
Phone: +91 9487081620